Have we been forgotten about?

I’m actually getting really angry about this. No one has responded to my email either. I’ll send another one on my days off and see if that brings an actual response or I’ll just go to the email address that we arent suppose to use.

@Bow. I don’t care about me, whatever happens happens but it’s members like you that are struggling and need support that I care about. There is other names but I won’t tag them.

Hi everyone,

I want to acknowledge all your feedback.

Thank you for sharing how things have been feeling for you. We understand that changes within a community space can sometimes feel unsettling, and we're genuinely sorry if the recent adjustments have made the Forums feel different or less supportive to you.

There have been some changes in moderation rostering under our new program. These adjustments are intended to help ensure that the forums remain a safe and supportive space for everyone. New moderators are also going to be trained on community engagement. This will continue to strengthen how we support conversations and connection across the forums.

If you would like to provide formal feedback about the forums or your experience, the best way to do this is through the feedback and complaints form on our website here: Feedback and complaints. This process ensures that feedback reaches the appropriate team for formal review. We are not able to formally collect feedback through forum posts or email.

Your feedback matters to us and is taken seriously. We appreciate you raising your concerns and continuing to be part of the community.

~ @Honeymoon

Thank you @Honeymoon

Im probably too angry right now to articulate properly plus im about to go to bed for nightshift. I will try that over the weekend. I still don’t expect a response though.

Like I said, I don’t care about me, I’m not worth it, it’s the others that are really concerning me.

6th March-5.40am is when I emailed the team via feedback email and support team email

I've had zero response

I've read the feedback handling process and am aware of who to contact if it reaches a week of no response

Given that my experience is not unique. I followed the process in feedback-and-complaints-policy and sent the link to this thread to the HCC (Victoria)

@Bow Hello how are you? Thank you for bringing this up.

The community are doing the best we can but in my personal opinion the PSW changes have really been negative.

Theres quite a few of us who feel the same way. This isnt about change being hard it’s that the change is negative and we need to have the forum issues rectified.

it has really hurt me a lot to see this and times when I and others really do need that support it is not there.

Recovery Club is months and months late too in commencing.

Sending love and hugs to everyone.

@Captain24 I care about you and all the others reaching out. The changes have been very negative. 😞

Hey @Bow @DogMan79 @Captain24 @Flutterbug9 @Dimity @NightFury @Shaz51

I've been reading through everyone's comments, and I wanted to be completely transparent with you all: I genuinely feel the same way. As a Peer Guide, I haven't been given any more information than you all have. I don't really know why things have shifted or why the communication has gone quiet, and it's just as confusing for me to navigate as a volunteer. I have noticed the same gap in support and the absence of peer workers that you're describing.

I try my best to be online every day (I do not have a set schedule), balancing my own responsibilities as a carer and managing my own mental health and disabilities. I share that only to let you all know that I am right here in the thick of it with you.

To those of you who are feeling like you "aren't worth it" or "don't matter" - please hear me. You are all the reason I keep logging on each day, even when I'm struggling. Even when the system feels broken or silent, the people in this community are real, and your safety and your voices matter a lot to me.

Having online forum spaces like these are so important! And it makes me incredibly sad, angry, and honestly frightened about the way these forums are headed. I used to be an Online Community Builder for another online forum, and in June 2025, the online forum there was completely ripped out from under us because of the higher-ups. Which then led me to join here as a Peer Guide because I genuinely love helping and supporting others like you all.

I might not have administrative answers, but I am here to listen and sit with you in this frustration and pain.

(I don't know if I will get into trouble for what I have said, but I truly believe in the importance of transparency.)

@MatchaToad Hello 🙂 Thank you for your post and thank you so much for being here despite things being hard for you. I really respect your volunteering as a peer guide.

I really resonate with the comments made.

I hope we don’t get in trouble as we are all sharing our experiences here and would like management to fix and address the issues we’ve raised.

I appreciate those that have taken the time and effort to provide feedback through the official channels, but if…. And that’s if, you get a response it will not be sufficient. It never is. They thank you for providing the feedback and acknowledgment the impact it has and that they will attempt to address the matter and that’s it. I’ve provided feedback numerous times and I’ve given up now. I just don’t bother.