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We’ve been listening to your feedback about moderation decisions on the Forums.

TomBombadilModerator

We’ve been listening to your feedback about moderation decisions on the Forums.

Updates to our Forum Guidelines:

We’ve heard your feedback about how our Forum guidelines are interpreted and applied. As part of our commitment to continuous improvement, we’ve reviewed the guidelines to make them clearer and easier to understand.

We also want to be transparent about how moderation works and what you can expect from us.

“Be friendly” is now “Be respectful”

We’ve changed “Be friendly” to “Be respectful” because we heard that “friendly” is difficult to interpret consistently. You don’t have to agree with someone to participate in the Forums, but we always need to treat others with respect.

A new recovery-focused guideline

We’ve added a guideline to help keep the Forums focused on recovery, peer-to-peer connection, and support.

Recovery looks different for everyone. You don’t need to be “doing well” to participate, and it’s okay to talk about difficult experiences, setbacks, and challenges. At the same time, we want the Forums to be a place where people can have conversations to leave room for connection, reflection, and community.

How we moderate:

The SANE Forums are moderated by real people. Our moderators use the guidelines to help keep the Forums safe, respectful, and supportive.

Because moderation is a human process, there will sometimes be differences in how situations are interpreted and decisions are made. If you disagree with a moderation decision, you can provide respectful feedback. Our team of managers or our quality team will consider your concerns about how the guidelines have been interpreted or applied.

We may remove posts or threads when we believe this is needed to protect the safety or wellbeing of the wider community. This can include content that may have a harmful or negative impact on other members. We strive for consistency rather than perfection, with the goal of keeping things safe and respectful for all.

The Forums belong to the community

The biggest strength of the SANE Forums is the peer-to-peer connection that members provide to each other.

These guidelines help us protect that environment and keep the Forums a safe, respectful, and recovery-focused space for everyone.

You can view the updates that were made through clicking this link -

Community Guidelines - SANE Forums

https://saneforums.org/articles/community-guidelines

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In response to: We’ve been listening to your feedback about moderation decisions on the Forums.

DimitySenior Contributor

Re: We’ve been listening to your feedback about moderation decisions on the Forums.

Thankyou for this update.

Perhaps you could also reflect on the timeliness of moderation and image approval, which can take hours or overnight.

By the way, the link you"ve provided to Community Guidelines here doesn"t work on my smart phone. And the images on the sections on Acknowledgement of Country and Diversity haven't loaded.

In response to: We’ve been listening to your feedback about moderation decisions on the Forums.

c-user1999Moderator

Re: We’ve been listening to your feedback about moderation decisions on the Forums.

Hey @Dimity,

Thank you for taking the time to read the update and for flagging these issues,

Hopefully this link to the Community Guideline works for you! Community Guidelines - SANE Forums. You'll also find the guidelines linked on the right-hand side of the platform for easy reference at any time.

We've also noted your feedback about the loading issues with the images in the Acknowledgement of Country and Diversity sections, and we'll get that looked into.

On the timeliness of moderation of image approval - thank you for raising this too, and we're sorry for the delay you've experienced. As this is a human led moderated service, there can be a slight delay at times, and we appreciate your patience with that.

In response to: We’ve been listening to your feedback about moderation decisions on the Forums.

DimitySenior Contributor

Re: We’ve been listening to your feedback about moderation decisions on the Forums.

Hi @c-user1999 thanks for responding .No that link doesn't work for me either. A week or two ago someone pointed out there's a systemic problem with your high level authoring tool in the way it processes implicit hyperlinks lying behind text strings, and recommended a fix.

In response to: We’ve been listening to your feedback about moderation decisions on the Forums.

DogMan79Senior Contributor

Re: We’ve been listening to your feedback about moderation decisions on the Forums.

@TomBombadil @c-user1999 your links are also broken for me

In response to: We’ve been listening to your feedback about moderation decisions on the Forums.

TomBombadilModerator

Re: We’ve been listening to your feedback about moderation decisions on the Forums.

@DogMan79 @Dimity

Sorry to hear that the links aren't working, I understand how frustrating that must be. This bug has been flagged with tech previously, but we will reach out again to see what the current status of the issue is.

Thanks for your feedback :)

In response to: We’ve been listening to your feedback about moderation decisions on the Forums.

AppleblossomSenior Contributor

Re: We’ve been listening to your feedback about moderation decisions on the Forums.

@Dimity Love that you have good music, good poetry and tekky sides. You Go Girrrl!

Yeah @TomBombadil the link didn't work.

In response to: We’ve been listening to your feedback about moderation decisions on the Forums.

BowSenior Contributor

Re: We’ve been listening to your feedback about moderation decisions on the Forums.

I understand that moderation is done by humans but it so very often feels like there is no one doing it, especially when it took over 6hrs for a big pharmy post trying to tell a named drug to be pulled down and username photos of the person staying up way longer than they should of. Don’t these images need to be approved? And yep I know y’all get busy, but doing what? Are moderators working multiple services at the same time?

In response to: We’ve been listening to your feedback about moderation decisions on the Forums.

BAOModerator

Re: We’ve been listening to your feedback about moderation decisions on the Forums.

To @Bow ,

Thank you for sharing your thoughts and concerns. We are always seeking ways to improve our practice, and whilst it may feel like moderators are not "doing it", there is a complex system in the background that we are continually improving. Rest assured, there is a moderator online 24/7.

We thank you and the community for flagging any concerning posts or messages, and encourage you to continue doing so. We accept that the pharmaceutical post was not seen to as early as it should have been, so since then measures have been taken to improve.

We really appreciate your patience and if you have any further feedback, you are welcome to send it through to https://www.sane.org/about-us/policies/feedback-and-complaints-policy

If it is a forums technical issue, feel free to raise it with our tech team: https://www.sane.org/technical-feedback

In response to: We’ve been listening to your feedback about moderation decisions on the Forums.

BowSenior Contributor

Re: We’ve been listening to your feedback about moderation decisions on the Forums.

And the username photos @BAO ? There is still one up from 8hrs ago?

In response to: We’ve been listening to your feedback about moderation decisions on the Forums.

BAOModerator

Re: We’ve been listening to your feedback about moderation decisions on the Forums.

Hi @Bow ,

We will look into it.

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Back to top
SANE logo
Australian Commission on Safety and Quality in Health Care NSQDMH Accreditation logo

Help us push aside the stigma and discrimination surrounding complex mental health and change the way people talk about, and care for, mental illness.

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Aboriginal flag
Torres Strait Islander flag
LGBT flag
Transgender flag

SANE acknowledges the Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past and present.

SANE values diversity. We are committed to providing a safe, culturally appropriate, and inclusive service for all people, regardless of their ethnicity, faith, disability, sexuality, or gender identity.

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