@Former-Member wrote:
We are hearing all of your concerns and working on ways to manage these concerns.
What does that MEAN @Former-Member??? That is not what I heard in @Former-Member's posts. What I heard is "thank you for your feedback, we can't make any promises about any long-term changes."
And what did Suzanne mean when she said you don't use the HC to manage forum issues??? Forumites, moderators (and NikNik!!!!) routinely encourage forumites to contact the HC when someone is struggling in Forum Land.
The fact that Suzanne said Apart from being informed by the lived experience that exists across our organisation, there was no additional consultation in the extension of hours because it was simply that tells me that the issue was NOT considered within a trauma-informed framework (even if, as she said, the leadership team within the HC are trained in trauma informed practice). There is no "simply that" when it comes to working with complex trauma!!!!!!!!!! Nothing is simple!!!!!!!!!!!!!!
It is also alarming to me that the new HC staff had a training session in trauma informed practice as part of their initial training. So....what I'm hearing is that they weren't selected for the role based on their prior expertise in this area!!!
I feel angry, unheard, invalidated and unsupported. 
