Usually we use folks usernames even in emails @bartart23 so I'll highlight with the team not to use your name from your email.
It is not that we can't talk about suicide, it is that we must do so in a way that is safe for the community. This Guide for talking about suicide safely online will tell you how you can approach the topic in a way that's safe, and typically won't result in a guideline breach. We ask that members adhere to the Community Guidelines when talking about suicide; to quote the guidelines:
"In order to ensure the Forums are safe for you and other members, please avoid posting an active/imminent plan of suicide or harm to another. The forums are not a crisis service - instead we encourage you to reach out to the services linked below. An active/imminent plan for suicide will be removed to ensure other forum members do not become distressed; and duty of care protocols followed to ensure your safety (this may include escalating to emergency services such as the Police). There are a list of crisis support services available here."
As for one-to-one support, currently the forums do not offer anything like that, but we're working towards some new features for the forums so keep an eye out. If you would like some one-to-one support, you can always contact the support line on 1800 187 263 (Mon-Fri, 10am-8pm).