I can’t cope

I don’t do coffee so it has to be iced chocolate. Never had an almond croissant but I guess there would be nowhere around here that would.

At least waking distance would hopefully give you a little space. I can’t even imagine how much trouble you are having with all the noise.

Hopefully you can have your own room and own space in the holiday house.

So what kind of things are classed as needing incident reports or notes? Do all

PSW’s and moderators have access to them? If emergency services have been called on a member or that have made attempts is their file marked as a risk?

Sorry if I’m asking too many questions or inappropriate questions?

Hey @Captain24 ,

No stress at all! All your questions are valid.

So what kind of things are classed as needing incident reports or notes?

harm, misses or near misses require an incident report

Do all PSW’s and moderators have access to them?

yes, they have access but as for now, we do not access the reports. Only management accesses them.

If emergency services have been called on a member or that have made attempts is their file marked as a risk?

All posts are marked as high, medium or low risk (for all members). Attempts are documented as part of a member's case notes, but this doesn't mean the member is labelled at 'RISK'. We also recognise that members go through peaks and troughs in recovery. Hence these notes form part of a person's profile as opposed to categorising and labelling members.

I hope this makes some sort of sense. Feel free to ask anything else.

Also, yes, my shifts have changed a bit until the end of Jan. Then I'll be back to mainly evenings. I prefer the evenings.

So you sort of have a little blurb on all members for you to be able to access when communicating? @tyme Is that how PSW that I haven’t had contact or much contact with know things about me? Like, I live alone, my dogs names…general stuff? And then a little on what is happening for them at the moment?

What constitutes as harm, miss or near miss?

So the high, medium, low varies throughout the members recovery?

If we have a 'blurb', that is on the member's support plan (if they have one). Not all members have one.

Case notes are different. They are an addition to your profile so that when we click on your name, we see notes for each time a moderator adds notes e.g. "Captain struggled with SH/SI tonight" "Escalation to Emergency Services"

In terms of risk, each post is prioritised and categorised into low, medium, and high risk. So it's not about the general context for the member, but rather, only for that post.

Over time, we can see how many high risk posts a member has had, medium risk and low risk.

In terms of misses and near misses, it refers to something similar to OH&S where staff have a duty of care to report incidents that were misses or near misses. e.g. could have posed harm but did not cause harm in this instance. @Captain24

How does that sound?

Thanks @tyme. Sorry to ask so many questions!

It’s just that I had a PSW jump on yesterday morning to check in with me. I didn’t know how they knew. Don’t get me wrong. I really appreciated it and needed it.

It’s keeping my mind occupied!

Other than your iced chocolate do you have anything else planned?

Yes, at the end of every shift, we provide handover notes @Captain24 . So yes, the moderator would have known.

Oooh! I've just had an iced coffee. SOOO SOOO yum!

Thanks for helping understand all this @tyme

Glad it was so good. I’m thinking about driving into town and getting an iced chocolate from maccas. It’s pretty quiet here at the moment. 3 dogs are resting!

So you have anything planned for when you are finished with us?

I'm going to check out some trading hours of shops I want to go to in Sydney and then I hope to go to the shops after work @Captain24

I'm working from the office today so I'm in Sydney city anyway. While going for lunch, I went to the Lego shop!

I got my iced chocolate but it wasn’t great. I’ll go to a coffee shop instead of maccas next time.

What’s it like at the office @tyme. It would be different for you wouldn’t it? Do you know the Sydney people?

ooohh the Lego store!!! Did you get anything? It’ll be a long time before I go there. I hate Sydney. Especially the city.

It will be nice to wander around though.

Im asking lots of questions today. I’m really sorry. I’m just deflecting.

Deflect as much as you want @Captain24 🙂 I'm here for it, and am loving it 🙂

I haven't bought anything from the Lego shop - YET lol... I don't want to be dragging a truckload of stuff back to the office so I'll go after work lol @Captain24

SANE has offices in Syd and Melb. We can go to either. I meet online with people in both Syd and Melb, so when we go into the office, we just see the same people in the human flesh lol!

I have to say that I don't really like Macca's drinks, nor Hungry Jacks. I prefer cafe-style or even 7-eleven iced coffee. But no to maccas... it just doesn't hit the spot for me.

I tried shell iced coffee, but didn't find it as good at 7/11.