Connect with people who understand what you are going through, seek advice and surround yourself with support. We're free, anonymous, and professionally moderated 24/7.

47,612Members
1,358,869Posts
1,400,000Visitors

Have you stopped getting subscriptions?

NikNikSenior Contributor29 Apr 2016, 9:29 pm AEST

Have you stopped getting subscriptions?

Hi everyone,

I have noticed a few people ( @Shaz51 and @Mazarita come to mind) whose subscription emails have stopped or changed randomly.

If this is the case for you, can you post below and let us know what you use to receive, what you don't now and what you're still receiving

Thanks

Nik

(FYI @CherryBomb )

31 replies

1 - 10 of 31

1 2...4

In response to: Have you stopped getting subscriptions?

Shaz51Senior Contributor29 Apr 2016, 9:42 pm AEST

Re: Have you stopped getting subscriptions?

Hi @NikNik and @CherryBomb

I was getting receiving everything but now am getting totally nothing , I have tried the settings but still not working

In response to: Have you stopped getting subscriptions?

MazaritaSenior Contributor29 Apr 2016, 9:42 pm AEST

Re: Have you stopped getting subscriptions?

Key changes I've noticed:

even in subscribed threads I only receive email notifications if I am specifically tagged with @;
only other notifications I receive are when someone 'likes' one of my posts;
I've now noticed in the 'subscriptions' section of my settings that threads with new posts are in bold, but that's the only indication of new posts unless I actively come to the forum and check the thread.

As I mentioned elsewhere, I kind of like this change because it stops excessive email notifications, which had started to become an issue for me as larger numbers of members arrived on the forum. But it may not suit everyone and could be a system glitch.

In response to: Re: Have you stopped getting subscriptions?

Shaz51Senior Contributor29 Apr 2016, 10:05 pm AEST

Re: Have you stopped getting subscriptions?

Yes @Mazarita, I didn`t know i received a message from another carer until @NikNik emailed me thati got a message

In response to: Have you stopped getting subscriptions?

Unknown userMember30 Apr 2016, 10:15 pm AEST

Re: Have you stopped getting subscriptions?

I'm not getting any of the monday emails any more.

In response to: Re: Have you stopped getting subscriptions?

MazaritaSenior Contributor01 May 2016, 2:00 am AEST

Re: Have you stopped getting subscriptions?

Hi @NikNik and @CherryBomb,

Just letting you know that @PeppiPatty has also said she is also not getting her email notifications. She mentions this here.

In response to: Re: Have you stopped getting subscriptions?

ethSenior Contributor01 May 2016, 4:25 am AEST

Re: Have you stopped getting subscriptions?

I have noticed the same changes that Mazarita mentions and did not get notification of this thread either.

In response to: Re: Have you stopped getting subscriptions?

Shaz51Senior Contributor01 May 2016, 10:51 am AEST

Re: Have you stopped getting subscriptions?

Yes @Mazarita, @NikNik, @CherryBomb, still the same here , I have only recieved one email all weekend

In response to: Re: Have you stopped getting subscriptions?

NikNikSenior Contributor02 May 2016, 2:29 pm AEST

Re: Have you stopped getting subscriptions?

Thanks everyone

We have submitted a support ticket to get this looked at.

If anyone else is experiencing issues, please still post them here.

Nik

In response to: Re: Have you stopped getting subscriptions?

NikNikSenior Contributor04 May 2016, 9:22 am AEST

Re: Have you stopped getting subscriptions?

Hi @Shaz51 @eth @Mazarita @Former-Member,

Thank you so much for reporting this. We have escalated it to the company that develops this forum platform.

They have identified the 'bug' and are the in process of trying to fix it. In saying that, this issue might take weeks. So hold tight and I will keep you updated

Nik

In response to: Re: Have you stopped getting subscriptions?

NikNikSenior Contributor10 May 2016, 10:32 am AEST

Re: Have you stopped getting subscriptions?

Hi @Shaz51 @eth @Mazarita @Former-Member

Do you mind if I share your email addresses with our developer? You don't need to post your email here, I can access them (no one else can besides moderators).

They won't share your details, they just need them to find out what's going on with subscriptions - if there's any patterns etc.

I wanted to check in with you all, rather than assume it was okay.

Thanks,

Nik

1 - 10 of 31

1 2...4