@rav3n oh yes he was very helpful and was there to help and support me throughout my whole shift! he did give me some constructive feedback on what i did wrong with that interaction though, especially with what i said to the help seeker that then led them to ask me if i was a real person or an AI since i was 'repeating' what they were saying.... as well as my response after that that he also gave me constructive feedback with.
so yeah i've been doing a bit of a reflection on that interaction in one of the training courses since we're required to write a reflection as part of our placement shifts. but there's other things i would have to i guess do and potentially get better at the more i do it.......
I've been able to debrief with the supervisor before I my end shift on how I'm feeling about my shift today and stuff like that so it felt great to be able to debrief it to them.