@MissGremlin
You're definitely not in the wrong for speaking up. I know it's not easy and you really shouldn't have to in that situation. I really don't understand how these people can not understand the very basics of such a role.
I get that they may find your situation challenging to help with, but that's what they signed up for! It's a crisis line... chances areevery once in a while you'll talk to someone who is in... you know... crisis!
Maybe next time you need to call, maybe you could start by putting them at ease a bit. I know it's totally unfair on you and is definitely not something you should even have to think of doing, but... what else is new! Just start by saying that you've experienced this for quite a while, you've tried so many things and right now you just need someone to talk to for a while, if even it's just to listen.
But like I said, I know in no way should this be up to you to say... nor should you need to. But if it helps them to help you then maybe it would help.
I'm just sorry they've put you in this situation in the first place. It's the people hurting the most who need support the most, so of course you are worth helping. I think the fact they have you feeling that, is a massive problem for that service.
I just asked Luna, she agrees with me completely. And I'm sure it has nothing to do with the bag of treats in my hand.