Arghhh @Sunnyside226 ! THAT makes sense. I get you.
What happens is that when Peer Support Workers or I am on, we have more of a touch with the community so we know you better than moderators who may be on shift 1-2 hours a month and don't know you.
That means, we are more likely to know when we see a change in your posting to show there is real imminent risk that needs emergency.
This is different to moderators who do not spend as much time in the community. So if you post after 10pm that you are having thoughts of self-harm or suicide, they have the duty of care to refer you on or call 000.
Does that make it clearer? Please let me know if I don't make sense.
This means, from 10pm-10am, moderators are online - they manage RISK.
From 10am-10pm, Peer Workers are online - they manage risk AND engage with the community.
In the background, we have about 60-70 moderators who take turns at moderating.