I guess all services have their scope of service and that differs from service to service @Birdofparadise8 . Some services are so limited that if they spend most of their time on a handful of people, others end up missing out. Also, if they feel that each time someone contacts them and it is the same regular presentation, then perhaps it's not the best service for them? I don't know. I'm only speaking very broadly. I cannot speak for other services.
For example, some services have a time cap for 11 minutes on calls, while others have 15 mins, 20 mins, 40 mins, 50 mins. This is to ensure there is some limit so that others are able to utilise the service.
As much as services want to help 'everyone', in actual fact, there are boundaries.
I'm really sorry that you have been cut off. I'm sure it wasn't a pleasant feeling. Yet the nature of certain MH conditions also means some services are not able to provide the support that is needed.
Hence, you have to pick and chose the ones that work and do not work for you.
I was only thinking today that I really want to send an email or something to my previous treating team. Why? Because I am so grateful that they heard me and took me under their wing. Even though I have been discharge years now, I am still grateful that they made a difference.
For you now, it's about finding that service. If one doesn't work, try the next.