Ah, that makes sense @TAB , regarding the number 🙂🙌🏻
Yeah, it’s a hot mess, our systems. After digging as far as reaching liquid hot magma where my shovel melted and I could go no further, I eventually found out that an agency that handles some complaints needs to be related in some way to the relevant funding department that funds the entity a person is complaining about, while simultaneously having a direct relationship to the relevant Legislative Acts, to be able to be the ‘stick’ to enforce change upon the misbehaviour of the relevantly funded entity of complaint - basically, having the power to hold them accountable…funnily enough, not all govt complaints agencies have this kind of connection with a department, or an Act, and basically have very little enforcement powers at all 🌺
Its kind of like having to understand the metadata of systems..everything that underpins their activity and authority (or not), to be able to determine if they have the actual foundation of power in law to help 🙂