Hi all,
After looking into the @ mention stuff - there isn't much we can do due to the whole functionality being controlled by the company who created this platform. We can submit "suggestions" but because it's how they have set up their forums to work, there's not much else we can do about it.
Members like JT and Jo are superstars in that they signed up right from the start of the forums 🙂 At that point, we did not have restrictions on the number of characters for usernames nor did we have the @ mention function, so we weren't aware of it's minimum 3 character rule that it has. We changed the sign up process some time ago to ensure members have at least 3 characters in their sign up name.
@kristin I've also had the experience where the @ mention thing turns off. I have tried to explore options to get it fixed, but it's out of our hands. It's an annoying little tick, but I have found 2 ways around it:
1) Delete the whole "@mention" phrase - don't backspace and leave the @ and try again
Or if all else fails;
2) Cut what I've already written & refresh the page and then paste (not ideal)
The feedback we've received is that they are not actively trying to fix this bug, so we may need to accept it as quirk of the forums.
In terms of bad words, unfortunately I can't post these. We have the same restrictions in using those words, so it won't allow me to post them. The compromise that we have arranged is that we encourage all members to email (team@saneforums.org) words / phrases that you use which come up as 'bad', that really inhibit your messages.
Thanks @kato for highlighting the phrase that you use a lot, which frustrates you. We will look into that & have it changed over the next couple of days.
I do apologise for the frustration is causes people. These key phrases and words are important to ensure people are safe and keep the wider community safe. If particularly phrases / words don't assist in that, then we can look at taking them off the list, as we have done before.
It's also going to be a key tool in assisting us to be able extend our hours outside of 5pm - 10pm each night, which we hope is on the cards in the not so distant future.
As mentioned above, I strongly encourage you all to keep track of any words/phrases you have used that don't seem to be relevant to individual and community safety, let us know and we can look at having the list adjusted. This is the best compromise we can come up with and in the short term it might be painful and annoying, but once we get those key phrases that are frustrating people sorted out, the aim is that the list won't be as much of a nuisance as it is at the moment.
I always appreciate that everyone's feedback comes of a place of caring a lot about these Forums (otherwise you would just leave I guess!) So I so thank you for your ongoing commitment and assistance in improving the forums
Thanks,
Nik
