anyone struggling at work?

Its been a long time since i was in retail, but I do remember a lot of rudeness. Because people are spending money they think they can complain and be blunt. I also listen to my checkout chics occasionally tell me about revolting customers. Its hard you dont want to get too crabby and cynical about all of them as then you miss the pleasant experiences that can lift the day. The thing is not to let the rude ones get under your skin .. it their problem ... try and build in some teflon non stick into your heart and soul. Maybe 70% decent customers is a good day ... the rest are just the crabby ones.

I don't think she did anything wrong. We was voicing her experience. From what you said she wasn't aggressive or abusive.

I work in the medico/legal field. If I do something wrong at work, tere could be massive isues with privacy, possible egal involved, I could lose my licence and possibly be arrested/fined.

A customer complaining in retail is a smaill consequence. Keep it in persepective.

Hi @HelloAgain, @jamesle2015,

I guess it's helpful to see that everyone's perspective is valid and based on their own experience. Based on what @jamesle2015 described in the original post, I think that customer was rude and disrespectful. From what I hear, that is pretty common in retail work and "the customer is always right" should ideally be replaced with "treat everyone with respect".

When someone is living with a mental illness, they frequent have low self esteem and are very sensitive to other people's negative comments. It's hard to let those digs and jabs just roll off you. Many people see them as confirmation that "I am worthless".

An important part of the healing process is to have cognitive and self calming tools tools to deflect negative comments and to tolerate or diffuse the emotions they trigger in us. This isn't always easy but gets easier with practice.

Sometimes finding the right job that doesn't give too much stress can make a big difference.

Cheers,

Frog