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outlanderSenior Contributor
Hi everyone
Does the sane webchat no longer work? it always says the counsellor or the chat isnt avaliable. it only changed once and when i clicked on it it automatically come up and said no counsellors are avaliable.
In response to: Helpline never works?
Unknown userMember
HI Outlander,
The chat function for SANE's Helpline can change depending on the availability (or non availability) of counsellors. I'm sorry it's been tricky getting through in this particularly difficult period for so many.
If chat is busy or unavailable for a long period another options to consider is to request a call back if you are wanting to connect with a counsellor: https://www.sane.org/services/help-centre
Ochre
In response to: Re: Helpline never works?
outlanderSenior Contributor
In response to: Re: Helpline never works?
Unknown userMember
Hi @outlander
Thank you for the heads-up around web-chat availability. As far as I know, this is not a tech issue but is more around Counsellor availability as @Former-Member said. I understand this can be difficult and I'm sorry around your trouble trying to reach us. However, I am glad you do have an online counsellor you access.
Thank you for being a conscientious Community Guide! 
Kindest,
Amour_Et_Psyché
In response to: Helpline never works?
BunniekinsSenior Contributor
Hi @outlander I havent seen the chatline working for months and just presumed it was no longer in use which is a shame as I used to find it very useful.
In response to: Helpline never works?
destructiveSenior Contributor
In response to: Re: Helpline never works?
plasmoSenior Contributor
if i'm allowed to mention it, i used a Lifeline one and it was good
Help us push aside the stigma and discrimination surrounding complex mental health and change the way people talk about, and care for, mental illness.
SANE acknowledges the Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past and present.
SANE values diversity. We are committed to providing a safe, culturally appropriate, and inclusive service for all people, regardless of their ethnicity, faith, disability, sexuality, or gender identity.
Help us push aside the stigma and discrimination surrounding complex mental health and change the way people talk about, and care for, mental illness.
SANE acknowledges the Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past and present.
SANE values diversity. We are committed to providing a safe, culturally appropriate, and inclusive service for all people, regardless of their ethnicity, faith, disability, sexuality, or gender identity.
You’ll soon be able to use one secure login to access all SANE services.
For added security, members are now required to log in with their email address and password - member names are no longer supported for logging in.
If you had a Forums account before 19 May 2026 and haven’t set up your new login yet, you'll be prompted to set up your new secure login when you sign-in.
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