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A problem to do with Government Housing, Mental Health and our System in Australia

A problem to do with Government Housing, Mental Health and our System in Australia

It is strange that I hear that governments are giving millions of dollars to Mental Health. Strange because I know that these money does not help people with mental disorders directly at least not as much as it should.

My wife and I have lived in Government Houses for 14 years and during this time I have been both a full time carer for my disabled wife and a volunteer worker for mental health. More specifically I organised fundraisers to help my local Hospital and I try to help some people online with modest advice and support guided by a couple of friends who are psychologists. We have fundraisers every two or three months and we make enough money to help my hospital, the mental health section more specifically.

We lived for 7 years in a very troubled government complex. Both my wife and I suffer with bipolar, I with bipolar II and my wife with severe Bipolar I. But we both cope reasonably well because we are both resilient. Imagine two people like us in the middle of a very troubled complex of houses were people are on drugs like ICE, were people fight almost and there are the ambulance and the police coming at least twice a week? That is how my wife and I lived for 7 years, in fear of our lives. We witnessed domestic violence, mistreatment of children and a lot more.

We were moved to a safer place when we decided to take some troubled neighbours to court, to help ourselves. You can be sure that Housing offered little help, it was mostly my wife and I that, with organisations such as DOCS, were able to clean up that complex. But we have had to be relocated.

We came to live in a nice complex of six houses, where we live now at this minute, and thought that our problems had gone, only to be disappointed. When our neighbour, an older lady, lost her partner to cancer, her brother came over from Queensland to stay with her. We thought it was very strange that a man could jump the Cue and go in front of many single mums waiting for government house and come to live here immediately after selling his house or property. He just came here and lived here without waiting while my wife and I had to wait 12 years to get a government house.

This older man, in his 80s, was not a nice man. He first wanted to be very friendly with us and when we refused, for good reasons, he started to retaliate. You see my wife could not be friendly with anyone after suffering terrible in the previous complex. We had learned that keeping to ourselves was the best strategy. To get too friendly with troubled neighbours can be a terrible move so that we decided to avoid that.

For seven years the neighbour had been doing anything possible to upset us (we have proof of this in the shape of photos and even film taken in desperation as proof) : from obstructing our way out of the garage with his car, to getting deliveries and friends that blocked our way out of the garage. Not only this but he was throwing bear tops and bottles in our lovely front garden. Then he would put a water pump on that is not supposed to be attached to a sprinkler given that it belongs to the rainwater tanks. For two weeks we had a screeching noise. All of this anti social behaviour made my wife very unwell, with her bipolar, and she was often taken to our hospital to recover. At the hospital they kept writing reports about the neighbour and how the neighbour was having an impact on our health.

We tried to get help from Housing but did not get anywhere. In desperation we took housing to the anti discrimination because we felt that they failed to help us for 7 years and this was not a good thing. We applied to the anti discrimination but in the end was told that we could not prove discrimination. This is strange. Failure to help two people with a mental disorder for 7 years is not discrimination?

Housing gave us two contact numbers in case we had further problems with this neighbour. We rang but were not able to get the proper help. The neighbour continued with his anti social behaviour.

Meanwhile my wife's doctor have agreed to speak to housing about this problem that was having an impact on my wife's health. We signed a consent form back in 2014 so that Housing could contact both our doctor and our psychologist. No one ever got in touch with our doctor and psychologist. Housing failed to do anything. When we rang we felt that it was our fault. I cannot explain the number of letters that I wrote, the number of times my wife had to go to the hospital and the number of visits to our doctor and psychologist. THis must have cost a lot of money to the government and it could have been avoided if Housing acted in time and appropriately. But as we have been told while housing can speak to the female neighbour that holds the lease they cannot speak to the offending neighbour that made our life miserable. Why? Mistery!

In the end, because of all of this stress, my wife, who had to take increased medication and lots of pain killers to cope, developed kidney failure. Not yet to the point of needing dialyses but still serious enough to see a specialist regularly. Both the doctor and the specialist believe that the stress of living in Housing contributed to her kidney function deterioration in a very big way, mostly because stress increases blood pressure and high blood pressure is not good for kidney function.

Once my wife found that her kidneys had been affected we decided to go to the Tribunal because housing should be made responsible for their failure to act. We rang the Minister and he helped us a bit. While we are still working on the case, the neighbour had his TV very loud at night, up to 11.30 PM. We had called the police many times but he would not open the door to them.

He continue to play his TV extremely loud with surround system. In all honesty our house was shaking and I mean it really shaking from the noise. I am a musicians and often play rock so I am used to loud music. But this was extremely loud. So loud that a few professional believe that he gave himself a stroke. Yes he had a stroke recently.

Meanwhile we are still waiting for our legal aid officer to help us get to the tribunal but we feel that the government may have got to him so that we have not heard from legal aid yet. We hope that we do.

It is extremely important for us to expose the failures of Housing, not only to prevent this from happening to us again, but also to make them responsible. We have a report from our hospital that basically states that the failure of housing to help us in time and to act to stop the anti social behaviour of the neighbour may be partly the cause for my wife's deteriorating health.

I will let you know how things work out but for now we just want to get to the tribunal and my wife would need the support of an experienced person to go there because she is not well and we do not want her emotions to get in the way. We need a person that can present the case and be able to articulate the problems. We know that the tribunal is part of the government and believe me when I say that the government controls many agencies including legal aid. We would like to be prepared rather than be discredited in a short time. Believe me they are good at discrediting people when it suits them.

I know that the neighbour has stopped causing problem due to his recent stroke, but my wife's health has been affected and it will not return as it was. We want some justice and most important to make housing workers accountable for this injustice. THis could happen to us again and we would not be able to get help if things dont't change.

If anyone knows how to get better help or if there is a mental health social worker that can help us at the tribunal I would appreciate this. We have decided to go to the tribunal. Meanwhile Housing finds all sorts of excuses and they are good at turning things around, especially if the Minister is involved. But the report from the hospital is pretty powerful and it probably has many of them scared in a big way. Moreover we have the full support of our doctor and psychologist who know all the story and have witnessed the terrible inability of housing to help people.

31 replies

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In response to: A problem to do with Government Housing, Mental Health and our System in Australia

Re: A problem to do with Government Housing, Mental Health and our System in Australia

http://www.mifellowship.org/content/doorway-housing-and-support

I'm curious as to whether anyone here has experienced this service, as opposed to public housing services?

I have experienced neither. Would a model like this be more supportive, or does it too have drawbacks?

In response to: Re: A problem to do with Government Housing, Mental Health and our System in Australia

Re: A problem to do with Government Housing, Mental Health and our System in Australia

Hi @theaveragejoe,

Legal Aid do their best but are very constrained by their funding for non-criminal law matters. If they have agreed to assist your wife at the Tribunal they will - keep nagging them. However, in most states @PeppiPatty's advice is spot on. You are far more likely to get assistance with this kind of issue from a community legal centre than from Legal Aid. I don't know where you are, but do a Google or phone book search for community legal centres in your area. If the one you pick first can't help, they will be able to tell you who can.

I know the community legal sector well, so happy to help if you have any other questions.

In response to: Re: A problem to do with Government Housing, Mental Health and our System in Australia

Re: A problem to do with Government Housing, Mental Health and our System in Australia

Thank you @Former-Member first of all constant stress that contributes to high blood pressure and kidney failure is a very serious matter. May not be a criminal case but it is a health case and clearly my wife health has been greatly affected.

We have tried everywhere to get soe representation at the tribunal. No one can help us. So, in desperation, we have decided to pay a lawyer to represent us at the tribunal. FOrtunately it is a friend so that we will pay a modest amount.

What we are seeking is a small amount of compensation from Housing as a gesture or symble that they are genuinely sorry and that they should ensure this does not happen to people.

All of this has cost us a fortune in travels to doctors, hospitals, paperwork, phonecalls and money to get documents. The report of the hospital, which clearly states that my wife's health has been affected by too much stress cost us $90. It was legal aid that told us to get it for them before they dropped us.

IF legal aid cannot help they should have told us not drop us like that. After all we did all that they asked.

In response to: Re: A problem to do with Government Housing, Mental Health and our System in Australia

Re: A problem to do with Government Housing, Mental Health and our System in Australia

We have rung up the tribunal to be told that we do not need a lawyer or legal aid representative. So much for Legal Aid, they don't even know tribunal procedure.

So the tribunal said lodge in the form and there is no need of representation for first time. We need evidence from our doctors and hospital and to lodge the form, only $12 for pensioners.

Go figure out, Legal Aid did not know about this? Incredible. We have been seen legal aid for over three months getting absolutely nowhere. Frightening stuff...

In response to: A problem to do with Government Housing, Mental Health and our System in Australia

Re: A problem to do with Government Housing, Mental Health and our System in Australia

How are you going @theaveragejoe ?

In response to: Re: A problem to do with Government Housing, Mental Health and our System in Australia

Re: A problem to do with Government Housing, Mental Health and our System in Australia

Pretty good @PeppiPatty

just today I found out by myself that I could lodge a for with NSW Services. No one had told me this. It did not cost $12 but only $5 for people on a pension and I had to download the application form from a website that I found on my own without anyone telling me about it.

The application for us to go to the tribunal has gone and my wife and I have decided to have a layer there. We cannot trust government services they all telling us different and misleading information. Wheather this is done purposefully or because government workers genuinely do not know what is going on is the question.

I would be tempted to speculated that the Legal Aid lawyer was on the side of Housing and probably taking his time because after three months one can no longer claim. However, there was one Section act that did not have time constraints and that was application for compensation. We went for that.

Not that we hope to get much money in compensation if we win, it is just to make the point, we are making a point. We would never recover the money and health that we lost. If I had known, I would have never moved in a government house. It is sijmply not worth it. It can really make people sick to live in some of these places.

In response to: A problem to do with Government Housing, Mental Health and our System in Australia

Re: A problem to do with Government Housing, Mental Health and our System in Australia

Totally support yourself and your wife with this. It is a point worth making, though it infuriates me it has to be made in first place.

As I see it, having read through about Doorway services trial in Victoria, you absolutely have a case. The fact that Victoria is trialling doorway, is proof that agencies themselves acknowledge the issues. The studies supporting Doorway, the studies that unfavourably assess govt housing as is in Australia, are precedents that argue exactly what you are arguing.

So sorry yourselves and others go through this. This is not how I want my taxes spent. I'd pay more if I was asked to, to get more things like Doorway up and running.

In response to: Re: A problem to do with Government Housing, Mental Health and our System in Australia

Re: A problem to do with Government Housing, Mental Health and our System in Australia

Hi @theaveragejoe, I agree - if Legal Aid weren't able to assist you, they should definitely have told you so.

It's technically correct that you don't need a lawyer to make a discrimination complaint. The Tribunal is *supposed* to work in such a way that it's accessible to regular people. In practice, especially when the other party is a government department (who will have lawyers representing them) people feel more comfortable and more able to present their views if they have a lawyer.

I'm sorry that I can't say much more in this place. If you have a friend/lawyer willing to help you, I think that's a very good thing. Let us know how things progress.

In response to: Re: A problem to do with Government Housing, Mental Health and our System in Australia

Re: A problem to do with Government Housing, Mental Health and our System in Australia

If Government agencies and workers were more efficient and organised this would cost much less and save a lot of taxpayers money. What my wife and I are going through could have been avoided with appropriate interventions. No one cares and government workers care even less and this costs us a lot of money in ill health and running around using people's time and resources getting nowhere.

In response to: Re: A problem to do with Government Housing, Mental Health and our System in Australia

Re: A problem to do with Government Housing, Mental Health and our System in Australia

Yes @Former-Member I will keep you informed, it could help others. You are right you can bet that Housing will come with their lawyer ready to discredit even though we have the hospital, our doctor and psychologist on our side they will do their best to discrewdit us. Fortunately we will have our lawyer there so that they will not be able to take us for a ride yet again.

IN my experience, the people of Housing I have dealt with are terrible liers, diviant and only interested about getting their pay and do as little as possible. It is really sad. We have told the Minister that if he wants to truly bring good change he has to change that internal culture of doing nothing that is present within government housing departments.

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