Hi Suzanne, I get told I am a complex patient which lately seems to get me locked out of services. December 2015, hearing about the new services in my area sent a self referral in to them for Partners In Recovery and when a assistant called me she tried to talk me out of being on the list because it's to long, I said I would be willing to wait, then last week I received a letter to say they couldn't get me so they will take me off the list. Anyway to cut a long story short, I sent the referral because I am ready to learn to accept my diagnosis and connect with others which is what I thought the new program would offer. So saying complex or other names like severe etc? I don't think what I was asking for was complicated or complex? What I have noticed today since I joined, is some openly refer to their diagnosis such as: Bipolar, Anxiety, Clinical Depression etc, using real terms, or diagnosis keeps it real and not vague where in my experience non sufferers can understand. It's strange but a localPsycologist sent my referral from my GP to another therapist in the area because I was complex and that therapist sent the referral back to my GP saying the same. I look on the Internet + asked who could see me on a mental health plan and the man who took my case is in a posh suburb, 35 kms away, but that's ok, I am happy seeing him and feeling accepted. So Suzanne, putting labels are difficult and the worst one is uncooperative when we want to ask questions about our care. What I have found the hardest to find in mental health recovery, is a place where communication about mine and others experience with our illness-diagnosis can be honestly discussed and learnt from in a supported environment. Where questions can be asked and honest answers given. Because it's hard to understand my future, can I get better, who can I talk to, is there hope? Can I learn what I need to do to stay well? In the past I have looked to USA websites on mental health, because Australians from my Psyciatrist, community organisations don't seem to want to answer my questions, except say, don't worry, it's complicated, complex or that's not my role. You tube has been good for finding education online, podcasts & some ted talks. So, I hope to find by joining Sane is the forum discussions like I have with the different levels of support I have noticed and I would like some educational group forums either online live, or podcasts, or you tube. I have found talking on FB& social media has given me confidence to bridge isolation, stigma that mental health has in the community. I have also found when I joined a local art therapy group I felt I was being treated as a child because we were asked to pick pics out of magazines and copy them mad colour them in, some clients were not encouraged to join in or assisted it was sad. So maybe say, diagnosed mental illness as a group or the illness name such as Bipolar, Unipolar, Clinical Depression, Anxiety & Panic Disorder or GAD etc. For future strategy I would like to see: A bridge where people with a mental illness can communicate and find advice, compassion and understanding about their illness in a friendly and honest forum online. The information can be through social media like: Sane Chat Forum, You Tube and Podcasts which assists them with their recovery from mental illness by overcoming the isolation by being able to talk with others who understand, especially when it's hard to leave your home.🤔🌻🤗