Early in my career, I really wanted to be a trainer/ facilitator. I applied for lots of roles but received feedback that I didn’t have the necessary qualifications or experience in this area. A familiar situation for many of us I am sure! And it can be especially challenging when we have mental health issues that we are dealing with.
At the time I decided to do a short course to develop my training skills (Train the Trainer) and then thought about the types of companies that had high level customer service and that therefore potentially valued training, and began to apply for jobs to be a customer service representative. I ended up at Optus, and spent just over a year on the phones in one of their call centres. This “suitable job’’ helped me develop and fine tune my customer service skills, and taught me their in house computer systems. My work colleagues were fantastic, which made going to work much more enjoyable. The work hours were not ideal for me, we were on a 7 day rotating roster, but I knew that there was a lot for me to learn there, so it was worth putting up with this to develop my skills and experience.
I expressed my interest in training after a few months there, putting my hand up for a range of initiatives, and within 9 months I was delivering small components of the Customer Service Course which was a fantastic experience. I learnt heaps and it confirmed that this was the direction on I wanted to pursue.
After 11 months in the company, I applied for a trainer role and didn’t get it. Interestingly and not surprisingly, the successful applicant was one of my original trainers. Sure I was disappointed, but I knew that there was alot that I could do to increase the odds of doing better the next time. I intentionally gathered as much feedback as I could, so when the next interview came around, I would improve my answers and overall interview technique and hopefully get the role.
And then sure enough, at 13 months, another role came up, for a sales trainer. I got it, and found myself in what I considered at the time my “dream job”. Looking back, the sales trainer role which I was in for about 4 years was one of my career highlights to date. Having said that, it wouldnt be a dream job now, as my journey has changed and other roles seem much more appealing.
Following on from my last comment, I absolutely agree @2or3thingsIknow, I much prefer to think of career as a journey rather than a destination. And so true, everyone has different versions of what would be a survival vs a dream job. Yes, it is so easy to put pressure on ourselves to move up from the survival job to the suitable and dream job. I know I did that to myself when I was in the call centre. Lots of our clients do that too, especially when in survival jobs.
Looking back quite a few years later, I now know that the best thing we can do is be gentle and kind to ourselves and take small steps moving in the direction we want to head. And acknowledge ourselves for the steps we are taking.
Would love to hear your thoughts on this, and where you are at. 🙂