Update on email notification issue for members using Gmail

Thanks @Former-Member - I thought it may be the case that there was no real solution for this for me. I would prefer not to have to open another email account just for the forum - I kinda like having all things in one place and that goes for emails as well as ...welll ....everything lol in my life. I tend to only log on when I get email notifications so whilst I may miss some posts I will eventually catch up when I log on and check notifications. I have been doing ok so far with this so we will see how I go in the future and if it becomes more of an issue then I will consider a new email account from a different provider. Thanks for looking into it again anyway

Hi @Former-Member I'm ok with the tech team logging on with my account on the condition that all the usual confidential rules apply. I don't know how to do screenshots sorry. Thanks for looking into this.

Thanks @CheerBear, I'll let them know.

Really appreciate your understanding on that @Zoe7. hopefully, in the future, we'll be able to optimise our system for all email addresses.

Thanks @eth I just want to check in with you about confidentiality. Your information won't be shared with anybody other than our tech team and, as always, SANE staff. Our tech team would only be accessing your account relevant to their testing too. Before I give them the go ahead, just want to double check that this is all ok with you?

That's great @eth. We'll drop back in to let you know how the testing goes. Thanks for your patience 🌳

Hi @CheerBear and @eth

Thanks for your patience so far. We're still trying to figure out what might be happening for you.

In order to progress our testing, our tech team are wondering if you can identify a specific post you've been tagged in, which contains an image, and for which you haven't been notified (I hope that makes sense). Having a specific example helps them to narrow down the problem. Oh and they're wondering whether you are being notified when you are tagged in a post that includes an emoji?

Once we've got that info, I'll pass it on to them and we'll go from there. Please don't hesitate to let us know if you have any questions. Thanks @eth@CheerBear 🐨

Hi @Former-Member. That made sense to me ☺

This post in the craft thread is a recent (non gif just in case that makes a difference too) one for me. I double checked emails and it definitely didn't come through at all.

Posts that include emojis are coming through normally for me.

Thanks again!

Hi @Former-Member I can't find one to show you sorry. The most recent was from Shaz51 on the celebration thread. It was some time last week and I've forgotten the exact name of the thread. It's the one where she nominated me to be celebrated.

Thanks for your efforts.

Nice one. Thanks @CheerBear and @eth. I've passed on that information and hopefully it will help with figuring out what might be happening for you both. We'll update you with any new information as soon as possible 🌻