Getting logged out frequently

Hi there @Pepperpot,

I’m really sorry to hear you’re having technical difficulties. We will aim to get back to you by the next business day when our technical support team is online. If you could provide us with as much information as possible about the difficulty you’re having, that will be really helpful.

For example:

- Your forums username

- Any error messages your seeing

- Step out the order of the process you took

We will try to get back to you asap.

Take care,

Bookworm

@NikNik are you able to assist @Pepperpot with this at all?

Hi @Pepperpot

I hope you don't mind, I moved your question into its own thread - particularly so ppl who might be have the same experience can find this thread 🙂

Can I ask a question question before I take this to the IT team - when you're asked to log back in again, is your username and password already filled out or do you need to fill it out again?

Hopefully we can get to the bottom of this soon!

Thanks

Nik

I get logged out frequently too, and have just been living with that issue.

---

@NikNikwrote:
HI @Faith-and-Hope

When does this happen? After you have been idle for a period of time, or while you're in the middle of things?

When you go to sign back in, do you need to fill in your username and password or is it pre-filled?

All info welcome 🙂
Thanks

---

Hi @NikNik 👋

Both. I sort of expect it when I have been idle for a little while, but then sometimes I am still connected. Other times changing threads, or changing sides of the forum seems to be enough to require a re-set.

On my iPad the username and password are pre-filled ..... on my phone - not ..... but they used to be pre-filled on my phone as well, and I don’t know why that facility has lapsed.

It has crossed my mind, particularly with my phone, that I might be experiencing low-signal areas.

Hi @Pepperpot 👋

Thanks for raising this. Let’s see whether the team here can get on top of it for us 😊

@NikNik, @Pepperpot, @Faith-and-Hope, as far as I'm aware this has been a long standing problem with the forum. I too have just learned to live with it because it is too hard to try to work out when exactly it happens. It seems erratic really.

Mostly, when I come to the SANE forum after having closed down the page, I need to log in. This can be after a very short amount of time. Almost always when I go to the forum from an email notification, I need to sign in. Again, this can be after a very short time of being 'off' the forum (I never sign out manually and always have the 'keep me signed' in option ticked).

The weirdest thing is that, I often get to the SANE forum from a notification and it 'half recognises' me. What I mean by that is that it shows how many notifications I have on the 'alarm bell' notification button on the site. But when I try to answer a post or go to the notifications page, it asks me to sign in.

The way it does this, as I have indicated above, is never clear, so makes a step by step outline of it difficult. There is clearly some real bug in the system though.

I use both desktop and mobile when accessing the forum at different times. I don't always have to sign in but most times.

The username and password are always there for me to sign in with, either way.

Hope this makes some sense. It would be awesome if this bug was fixed somehow. It's been going on for more than a year, maybe two.