Update

Dear Forumites,

Thank you for your ongoing patience as we resolve the issues with the new platform. We understand how frustrating these issues are, but rest assured we are continuing to work on stabilising the platform. This post is provides some updates on fixes we've been working on.

Error messages on accessing or posting to the Forums

Users have been reporting different errors encountered when opening posts or creating their own posts. Brower errors 406 and 503, as well as the orange banner message "Reply could not be posted. Please try again". We have deployed a fix for this so are hopeful that users no longer see these issues.

Frequent logging out

Members have been reporting frequent session timeouts. We are investigating why this is occurring, but have increased the session times in an effort to remediate the issue in the short term.

Notifications

We continue to have issues with EMAIL notifications. Email notifications remain disabled. We are working on a fix which is planned for deployment this coming Wednesday (1 July). All notifications are still available via the bell icon next to your profile picture.

User Profiles

Unfortunately access to the user profile page remains disabled as we continue to implement a much needed fix. We plan to bring this back online on Wednesday 1 July.

Performance

A deployment will be made tomorrow morning (30 June) that should see a marked improvement to performance.

A massive thanks again for continuing to engage with the SANE forums as we continue with this major technology change.

The SANE Technical Team.