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Advocating for change

Please update us

Please update us

Hi SANE team and @moderator. Can you please update us on the state of the platform, your objectives, and efforts to support subscribers?

A pinned post or global email would be very much appreciated. (Please bear in mind many people can't log in, and others can't open posts or read threads. And feedback via the forums is limited for those who either can't create new posts or can't reply to existing ones.)

Please include detail on how to log ongoing technical bugs for people who may have missed the threads nominating the dedicated email address.

8 replies

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In response to: Please update us

Re: Please update us

Yes @Dimity an email would be great. I hope you and @moderator

Get this.

@Dimity

In response to: Please update us

Re: Please update us

@Dimity - Thankyou for raising this concern I have the same concerns as you, along with many other members, I’m still having issues posting, reading threads, tagging people, it’s even logging me into other peoples accounts which is a breach of privacy, they don’t even send emails when someone has replied to you post or tagged you.

they have considered things through, you don’t even get responses if you make a report through the email, the PSW only have senior continbour rights and not mod rights how are they supposed to approve photos etc.

what about the people who struggle with disabilities and have ptsd and struggle writing emails to tech? They prefer to call then get referred to send a email which makes them more distressed and not heard.

@MissGremlin @Snowie @Bunniekins @TAB @Cuddlebear @NightFury @Shaz51 @Chasingsunsets @RiverSeal @Jynx @DogMan79 @Honeymoon

In response to: Please update us

Re: Please update us

I don’t think I can be on here anymore. It’s far too triggering and has been so badly managed. Sorry

In response to: Please update us

Re: Please update us

Hi Dimity, @Taali and @Fluttershy1 and others floating past.

You can find the latest update here: https://saneforums.org/messages/1883610?page=10#reply-1884888

We have also reached out to all members who submitted a request directly or who have emailed us with login troubles, and are continuing to troubleshoot with members who are having trouble accessing the forums.

Our tech team have been working hard to resolve issues and support members as we go - we encourage members to submit all errors, glitches, and bugs to our Technical Feedback Form (https://www.sane.org/technical-feedback), or via forumstechnicalbugs@sane.org. If you have feedback about something that isn't a technical error, please do so via https://www.sane.org/about-us/policies/feedback-and-complaints-policy

We can understand the frustrations and uncertainty around the changes, and we're really grateful to the community for being so patient and for supporting each other throughout this process <3

In response to: Please update us

Re: Please update us

@Dimity thanks for posting this , how are u?

@Jynx hope this finds you well, i

its barely all i can do to tag ppl and logon, and chasing up with mods or with a new form (tehcnical feedback) is not something i can personally cope with. it just feels too vulnerable.

In response to: Please update us

Re: Please update us

Thinking of you @Dimity i hope you can get better function soon 💜

In response to: Re: Please update us

Re: Please update us

Hi @Bow,

It's understandable to feel incredibly frustrated and make the decision to step away. Our team are doing what we can to rectify issues and get the forums back on track, but unfortunately these things do take time to implement. I hope that you are looking after yourself and that we get to see you around the forums again in the future <3

@EternalFlower totally understandable for you to want to just focus on you, and not go through the process of filling out forms. Forms can be super overwhelming even at the best of times!! Look after yourself hun, it's nice to hear from you ^_^

In response to: Re: Please update us

Re: Please update us

Thanks @Jynx i missed a call from my Gp so that was annoying as he checks on me very regularly

hope you're doing ok.

i am sure its not easy for the moderators, and i dont want to attack the messengers, just techy stuff is uncomfortable for me.

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