FORUMS

Connect with people who understand what you are going through, seek advice and surround yourself with support. We're free, anonymous, and professionally moderated 24/7.

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Events and updates

New SANE Forums Now Live

New SANE Forums Now Live

Hello Forumites,

We’re pleased to share that the new SANE Forums are now live.

While we are up and running, we are aware that there are a few performance issues on the new platform, including slow page loading and posting times in particular. Our team is actively working to resolve these as quickly as possible, and we’ll continue to keep you updated as improvements are deployed.

A new thread has been created detailing the fix updates here: https://saneforums.org/messages/1883809

If you experience any issues, please let us know. Your feedback is incredibly important to us. We encourage you to share your experience and suggestions for improvement via our Technical Feedback form at https://www.sane.org/technical-feedback.

We’re very grateful for your continued engagement with the community - you are at the heart of everything we do.

We’re committed to continually improving the Forums to ensure they best support you.

Thank you for your patience and support as we continue to enhance the experience.

Warm regards,

The SANE Forums Team

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In response to: New SANE Forums Now Live

Re: New SANE Forums Now Live

@Oaktree I think I found it here: Tabaluga's 2.0

Still working out the bugs but we appreciate everyone's patience as we do so. If you want to report errors, bugs, or functions not working, feel free to flick an email to forumstechnicalbugs@sane.org.

In response to: New SANE Forums Now Live

Re: New SANE Forums Now Live

Why am I not getting all replies? Just a couple. I can’t respond to old threads. I’ve struggle to post a new thread. It took me 4 goes. It’s so slow and it’s not working properly on my phone. I only use this and it’s pretty distressing. I understand that it’s new but are teams only working on it Monday-Friday or will they be working over the weekend to try and fix the issues?

In response to: New SANE Forums Now Live

Re: New SANE Forums Now Live

I lodged a tech issue thing days ago and get a reply overnight that the posting issue is fixed. What the?? Like why???

In response to: New SANE Forums Now Live

Re: New SANE Forums Now Live

Just testing, following feedback email (Kubuntu/firefox)

In response to: New SANE Forums Now Live

Re: New SANE Forums Now Live

In response to: New SANE Forums Now Live

Re: New SANE Forums Now Live

Here's the post @autumn_vibes

In response to: New SANE Forums Now Live

Re: New SANE Forums Now Live

hey @DogMan79 @Jynx @Bow @Captain24

just saying hello

sorry the tech issues, mod changes and inconsistencies are upsetting everyone. The tagging does take a lot longer now, and is a bit stressful. I can like posts now but when I am tagged in something and I click on it, it does not take me to the right place.

In response to: New SANE Forums Now Live

Re: New SANE Forums Now Live

Dear Forumites,

Thank you for your ongoing patience as we resolve the issues with the new platform. We understand how frustrating these issues are, but rest assured we are continuing to work on stabilising the platform. This post is provides some updates on fixes we've been working on.

Error messages on accessing or posting to the Forums

Users have been reporting different errors encountered when opening posts or creating their own posts. Brower errors 406 and 503, as well as the orange banner message "Reply could not be posted. Please try again". We have deployed a fix for this so are hopeful that users no longer see these issues.

Frequent logging out

Members have been reporting frequent session timeouts. We are investigating why this is occurring, but have increased the session times in an effort to remediate the issue in the short term.

Notifications

We continue to have issues with EMAIL notifications. Email notifications remain disabled. We are working on a fix which is planned for deployment this coming Wednesday (1 July). All notifications are still available via the bell icon next to your profile picture.

User Profiles

Unfortunately access to the user profile page remains disabled as we continue to implement a much needed fix. We plan to bring this back online on Wednesday 1 July.

Performance

A deployment will be made tomorrow morning (30 June) that should see a marked improvement to performance.

A massive thanks again for continuing to engage with the SANE forums as we continue with this major technology change.

The SANE Technical Team.

In response to: Re: New SANE Forums Now Live

Re: New SANE Forums Now Live

@EternalFlower similar thing has been happening to me with tags, I've reported that one :)

It can be challenging too when things don't work as expected or slower than before, for sure. Alas I think ironing out the wrinkles will take some time, but we are working through it all step by step, day by day. Thanks for reporting <3

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