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We’re improving how you log in to SANE Forums

littlemissmeAdministrator

We’re improving how you log in to SANE Forums


Hello Forumites,

We're postponing the implementation of Single Sign-On (SSO) to Tuesday 19 May due to some technical issues. Thank you for your patience while we introduce this change.

As part of our goal to create a simpler, more connected experience across SANE services, we’re introducing Single Sign-On (SSO) to SANE Forums on Tuesday 19 May 2026.

What is Single Sign-On (SSO) and why are we introducing it?

Single sign-on is widely used across the online world and allows people to use one secure login (email and password) to access multiple services.

Just like you might use one Apple ID to access different apps, in its future state, SANE single sign-on will allow you to use one secure login (email and password) to access different components of our service.

What will be different:

The Forums may be briefly unavailable between 10am–12pm on Tuesday 19 May 2026 while we implement this change.

The enhancement will only impact how people log in – there will be no change to how the Forums look or work. If you’re just browsing the Forums or signing up as a new member, you won’t be impacted by the change.

If you’re already a member, the first time you sign in after we go live with change you’ll be guided through a simple process to set up your new secure login.

After that, you’ll simply log in with your email and password moving forward – logging in via member name will no longer be supported.

What you can do now to prepare for the change:

To help make this change as smooth as possible, we recommend:

  • Checking your email address is up to date in your profile settings.
  • Making sure you can access that email account, as it will be needed to log in.
  • Taking note of your member name, in case you need it during setup or need assistance from our service enquiries team.

Have questions or need help?

We know changes like this can raise questions and we’re here to support you.

If you get stuck, our Single Sign-On FAQ is a great place to start, as it covers common questions and scenarios. If you need further help, you can call our Service Enquiries team on 1800 187 263, or chat with us at sane.org (Mon–Fri, 10am–8pm AEST).

Warm regards,

The SANE Team

7 replies

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In response to: We’re improving how you log in to SANE Forums

BowSenior Contributor

Re: We’re improving how you log in to SANE Forums

Has the issue with Hotmail been fixed?

In response to: Re: We’re improving how you log in to SANE Forums

NightFurySenior Contributor

Re: We’re improving how you log in to SANE Forums

I had the same question @Bow @littlemissme

In response to: Re: We’re improving how you log in to SANE Forums

c-user1999Moderator

Re: We’re improving how you log in to SANE Forums

Hello @Bow and @NightFury,

Our team is actively reviewing the Hotmail issue and will share an update in this thread once it's resolved.

If you need further help, you can call our Service Enquiries team on 1800 187 263, or chat with us at sane.org (Mon–Fri, 10am–8pm AEST).

Thank you!

In response to: Re: We’re improving how you log in to SANE Forums

BowSenior Contributor

Re: We’re improving how you log in to SANE Forums

Is that going to affect how I log in with this new email log in? Cause all my other online accounts that use this email log in use my Hotmail account. I had to create a whole new different email just for sane. @c-user1999

In response to: Re: We’re improving how you log in to SANE Forums

c-user1999Moderator

Re: We’re improving how you log in to SANE Forums

Hello forums community,

Thanks for raising this — it’s a really good question, @Bow.

The current issue affecting delivery of Forum emails and notifications to some Hotmail, Outlook, and Live email addresses is linked to the existing Forums platform, so the new Single Sign-On implementation won’t fully resolve that issue straight away.


The good news:

  • The new Single Sign-On process uses a different email system, so the verification code emails needed for setup and password resets should come through successfully.
  • The larger Forums email delivery issue is expected to be resolved later this year when we undertake an upgrade of the technology that supports the Forums.

We know this email issue has been frustrating for our members, and we really appreciate everyone’s patience while we work to implement these improvements.

In response to: Re: We’re improving how you log in to SANE Forums

Flutterbug9Senior Contributor

Re: We’re improving how you log in to SANE Forums

Has the implementation of Single Sign On been delayed, again? No changes with logon procedure or prompts following logging in at approx 1pm 12 May

In response to: Re: We’re improving how you log in to SANE Forums

JynxModerator

Re: We’re improving how you log in to SANE Forums

Hi @Flutterbug9 - I believe there has been another delay. Once we know a new date we will be sure to provide everyone with an update 😉

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Back to top
SANE logo
Australian Commission on Safety and Quality in Health Care NSQDMH Accreditation logo

Help us push aside the stigma and discrimination surrounding complex mental health and change the way people talk about, and care for, mental illness.

Donate Now
Aboriginal flag
Torres Strait Islander flag
LGBT flag
Transgender flag

SANE acknowledges the Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past and present.

SANE values diversity. We are committed to providing a safe, culturally appropriate, and inclusive service for all people, regardless of their ethnicity, faith, disability, sexuality, or gender identity.

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