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Events and updates

UPDATE: Changes to Support Line

tymeModerator

UPDATE: Changes to Support Line

SANE is working on improvements to our Support Line!

Over the next few weeks, we will be undertaking system enhancements, recruiting and training more counsellors and preparing for the relaunch of webchat.

Yes! RELAUNCH OF WEBCHAT! Finally forumites!

During this time, there will be reduced capacity on the Support Line, and we are anticipating longer than expected wait times for callers to connect with a Counsellor. We appreciate your patience and understanding while we work to improve capacity and accessibility. If you would like to provide feedback about this change, you can do so here.

@Bow @Zoe7 @Dimity @EternalFlower @Captain24 @creative_writer @Sunnyside226 @Jynx @espressologic @RiverSeal @Ru-bee

Please tag anyone else who you know use the Support line OR is waiting for Webchat to be back.

7 replies

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In response to: UPDATE: Changes to Support Line

BowSenior Contributor

Re: UPDATE: Changes to Support Line

Oh this is fantastic news @tyme!!

In response to: UPDATE: Changes to Support Line

GlistenSenior Contributor

Re: UPDATE: Changes to Support Line

@tyme I can feel the excitement building. The pressure is tangible 🫨

🤭

In response to: UPDATE: Changes to Support Line

DimitySenior Contributor

Re: UPDATE: Changes to Support Line

Thanks @tyme good to know. I think you've changed the support line back to 10pm too.

In response to: Re: UPDATE: Changes to Support Line

Captain24Senior Contributor

Re: UPDATE: Changes to Support Line

Thanks awesome news @tyme

In response to: Re: UPDATE: Changes to Support Line

Ru-beeModerator

Re: UPDATE: Changes to Support Line

@Dimity for the time being the service will remain open until 8pm, including webchat when it does re-launch. If we're able to extend these hours in the future we'll definitely be letting you all know!

In response to: UPDATE: Changes to Support Line

BlackcloudSenior Contributor

Re: UPDATE: Changes to Support Line

Late reply but I just stumbled across this and I think this is great news as someone like myself who normally uses webchats/messages as my main source of communication! 🙂 cannot wait for the WebChat to be launched here!

In response to: Re: UPDATE: Changes to Support Line

tymeModerator

Re: UPDATE: Changes to Support Line

Hey @Blackcloud ,

I think a lot of people are excited when the webchat is back up.

Like many here, text-based communication feels a lot safer.

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Back to top
SANE logo
Australian Commission on Safety and Quality in Health Care NSQDMH Accreditation logo

Help us push aside the stigma and discrimination surrounding complex mental health and change the way people talk about, and care for, mental illness.

Donate Now
Aboriginal flag
Torres Strait Islander flag
LGBT flag
Transgender flag

SANE acknowledges the Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past and present.

SANE values diversity. We are committed to providing a safe, culturally appropriate, and inclusive service for all people, regardless of their ethnicity, faith, disability, sexuality, or gender identity.

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