BowSenior Contributor
Continuity of care- I need your help please
Little back story first. In the last 12 months I have had a change of psychologist, support worker, case manager and psychiatrist and a change in the way I access support with my dietitian.
I access a mental health support service, I have a support worker through them, she attends most of my appointments with me, does daily phone call check ins and weekly home visits. I attend groups through this service also. I’ve had one support worker change because everyone recognised that I just gel better with another worker.
This service has a new manager and his big bright idea is that we will change support workers every 3 months. It is his view that we are customers of the service and that we should not get attached to the one worker.
This just goes against everything that a person with mental health issues needs. Consistency is so important. I’ve just done a quick google search on the importance of continuity of care for mental health patients and all the results say how important it is.
I’ve expressed my concerns through tears to my support worker. I’ve reminded her of all the recent changes I’ve had and that I just need consistency. It takes ages for me to build trust and rapport and to have rip that out from under me every 3 months is just so stupid. I can guarantee it will be a massive step backwards for me.
id love any of your input or feedback. Your personal experiences. Ways in which I can verbalise how stupid this is in proper words. I am going to present my concerns to this new manager and I’d love your help please!
@tyme @Jynx @Snowie any peer workers??? Peer guides???