(context I have diagnosed PTSD (cptsd) and this person triggered it.
I had a client service officer turn up to my house with no prior warning no call, email or sms and it wasn't anything urgent it was about vinyl I requested to be replaced, I live in housing nsw. She banged aggressively twice on the door it startled me i was hesitant to open the door as I wasn't expecting anyone I peeped out a curtain and saw her talking photos of the house, my personal belongings and my car she went up the driveway so I went outside and said can I help you? Aren't you supposed to give me notice, why didn't you call or email first' she said it was easier for her just to pop in, I told her I'd prefer she called or emailed first as I have ptsd I showed her my hands that were tremendously shaking, she then just laughed at me and said don't worry about it then in a huf and stormed up the driveway shaking her head at me like a was a piece of garbage and how dare I.
So not only did this lady come around with no warning,not organised a time to come around, causing ptsd triggered, she laughed at me like I was a joke, left me standing there with full blown ptsd, panick attack that followed, without saying I'm sorry, I understand, didnt offer any help, just stormed off. I felt humiliated, embarrassed, distressed, anxious and like my safe little world had been violated. I was in my own space not bothering anyone, what an awful thing to do and laugh at ppl with disabilities how disgusting!
I have informed this person before I have ptsd. This is the third time this person has come around without notice. I didn’t answer the door a note as left and I always rang back to discuss and made clear call, sms or email. You are meant to be given at least 2 days notice of someone coming around.
I've put in a formal complaint and requested that she is no longer my client service officer and I expressed that I wasn't treated with respect and was humiliated and felt my privacy was violated and laughing at people with disabilities is unkind and perhaps she would be suitable for a different job.
I have had extreme anxiety since then I’m jumping at sounds outside thinking this twit is in my yard. I’m having a quiet few days at home, If it doesn’t settle soon I’ll see my doctor.
What are your thoughts on someone treating a person with disabilities this way? I hope I handled it ok? @Jynx @Blackbird11 @Miss-wish @MermaidHair @Former-Member and anyone else who sent message thanks I’m still figuring how to work this
