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Unknown userMember
@NikNik
There is a glitch when trying to access the sleeping too much thread from the our stories and experiences menu on the mobile site only. Has been there for more than a week it's returning this message
An Unexpected Error has occurred.
Your request failed. Please contact your system administrator and provide the date and time you received the error and this Exception ID: 7704DCF7.
Click your browser's Back button to continue.
Cheers
In response to: Tech glitch
NikNikSenior Contributor
Hi @Former-Member
Hmm, I'm not able to duplicate that issue. It's coming up fine for me.
Can you see any of the thread or it just comes up with that message when you click into the thread?
I will send the error to our tech people and see if they know what it is.
Thanks for letting us know!
NIk
In response to: Re: Tech glitch
Unknown userMember
It's only on my mobile @NikNik and only when I click into our stories and experiences and then click sleeping too much. I can do a search for it and it lets me open that thread or get in via the latest posts
In response to: Re: Tech glitch
NikNikSenior Contributor
Hi @Former-Member We can't seem to replicate the issue, so the feedback I got from tech support was:
First step is to log out of the Forums, quit the browser on the phone, turn the phone off and on again, and then trying again.
If that doesn't work we'll escalate to the Forum provider to investigate.
Let me know how you go.
Nik
In response to: Tech glitch
Unknown userMember
In response to: Re: Tech glitch
Unknown userMember
hello@teej
this made me laugh, a wonderful feeling, reminds me of the IT crew "have you tried rebooting?" "have you switched the computer on and off? Is the computer plugged in? etc etc
just wanted to share a laugh for something different from me
In response to: Re: Tech glitch
Unknown userMember
I loved 'The IT crowd" @Former-Member. Used to crack me up too. I'm glad you got a smile...I wrote it with the IT crowd in mind 
In response to: Re: Tech glitch
NikNikSenior Contributor
No worries @Former-Member We are looking into it now. Hopefully they get back to us over the next couple of days.
In response to: Re: Tech glitch
Unknown userMember
That's the one @NikNik 👍😂
and thanks💜🤗
In response to: Tech glitch
jobeContributor
In response to: Re: Tech glitch
NikNikSenior Contributor
Hi @jobe @Former-Member
So... I still don't have a solution for you - but the company who provides this forum platform have some questions to help get to the bottom of it:
1) What browser are you using? (for example, if you are using an iphone, usually Safari is the default)
2) What operating system does your phone have (for example, if you're using an iphone, you can go to "Settings" "General" "Software update" where it will tell you which version you're up to - so mine says iOS 10.2)
They have also suggested to clear cookies and the cache. I can assist you with that if I know which operating system you're using.
Hopefully we can get to the bottom of this! Apologies again!
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Help us push aside the stigma and discrimination surrounding complex mental health and change the way people talk about, and care for, mental illness.
SANE acknowledges the Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past and present.
SANE values diversity. We are committed to providing a safe, culturally appropriate, and inclusive service for all people, regardless of their ethnicity, faith, disability, sexuality, or gender identity.
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