I get why they ask those questions.... and also why it's hard to answer.
When I worked in a community legal centre, people would come to me and maybe say, I have a fine for fare evasion which I can't pay and now I've left it so long that a warrant has been issued. OK fine but when I get to know them, I find the reason for the fine was that they're homeless and wanting a safe place to sleep (that's why they're on the train), and the reason they're homeless is that they left their partner because of violence, and the reason they didn't go to the police and a refuge when they left is that they're on their partner's visa and are afraid Immigration will find out they've left the partner and they'll be deported, and then they'll be shamed in their home country for having had a failed relationship (for example!)
So they come to see me and all of that stuff is in their head, and I'll ask them what they want help with and they'd look at me blankly, probably thinking something like *my whole life*.
And really, once I know all of that above, I can help them with all of those issues, but I still need to ask and get their permission to help them with each, one by one, because it's their life, and their legal issues, and I'm working for them, not being 'saviour of the world'. As much as I might want to, I can't go barging in and 'fixing' things that *I* think are problems, without them asking me to. That would be disrespectful and unethical.
I think it's basically the same with MH professionals.
But I also totally get how hard it is to think of and then articulate what you want. I just want to be ok. What does ok mean? Well, not like I am now.. blech
I think maybe it helps if you know that you don't need to perfectly articulate everything right off the bat. It's okay to say something now and then add to it later, or even change it totally. it's not a test 🙂