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SANE FORUMS - CODESIGN MAJOR REVIEW

SANE FORUMS - CODESIGN MAJOR REVIEW

Hi Forum members

I am pleased to share that we will be beginning a major codesign review of the forums in the coming months.

Timing:

1. March - Submit ethics through our Research Partnership with University of Melbourne; seek input and design survey, consult syndication partner orgs

2. April - May Survey open to members

3. May - Members invited via survey to join working group to review survey outcomes and codesign improvements and design

4. June - survey evaluation, working groups

5. July onwards - action following codesign. This will depend on scope, cost, implementation etc.

In Scope:

Experience (how you feel, what increases belonging, approach to feedback etc)

Design

Guidelines

Member engagement

Governance

Features

Role of peer support

Accessibility

Cultural safety

Role of forums in informing policy, advocacy and research

Support model offered through /connected to forums

Mitosis (communities within communities)

Sub groups/threads - role of private spaces

Role of private communication / Dm - both member to member and mod to member (consideration of benefit vs risk)

Syndication model

AI rules used to support moderation

- What else should be in scope?
Please tag me below with your suggestions.

Apologies in advance if I don’t reply quickly to all - but we will be reading and consolidating.

The comprehensive survey is being drafted now; and will involve some some paid incentives for the a portion of responses (not sure if first in or a draw yet- need to check with ethics).

If you’d like to support the survey design, please @ me in this thread with topics you think should be included and let me know whether you’d like to also participate in an off-forum webchat discussion.


I am hoping that those who volunteer during the survey to join the codesign group can participate in a sort of private group built in the forums; so we can discuss changes using this actual platform - and in recent weeks we have been investigating if that’s possible and how/how long to build& cost. I’ll know more in the next couple of weeks.


My intention will be that these processes feed into a full refresh.

There are a number of forum members who have also sent in ideas and I’ve been reading through our feedback and complaints as well to get a sense of areas for improvement.

We have quietly fixed a few things along the way too - and will shortly have a new “report a technical issue” form up on the forums so your incredible collective intelligence and technical knowledge and bug spotting goes strait to IT to fix!

Hope that gives an indication of work to come; I look forward to working with Forum members on the future design of forums.

A disclaimer that there will be frameworks that govern what we can and can’t do following feedback on the survey but I am committed to codesigning and considering those issues, risk and cost vs benefit in genuine partnership with members.

There is so much potential here among you.

Thanks

Rachel

@tyme would you mind please tagging those who might have an interest below.

35 replies

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In response to: SANE FORUMS - CODESIGN MAJOR REVIEW

Re: SANE FORUMS - CODESIGN MAJOR REVIEW

Thanks for tag @Dimity

I was not present for conversation @tyme mentioned, yes finding genuine balance between safety and inclusion is much trickier than having a few safety guidelines or inspectors floating around.

Yes I am interested, but I am careful about feeling pressured to conform, as I am such a bloomin people pleaser I compromise before I realise. I wish predictatext was not a thing, cos I have to keep correcting it, but I am old fashioned.

In response to: SANE FORUMS - CODESIGN MAJOR REVIEW

Re: SANE FORUMS - CODESIGN MAJOR REVIEW

Not sure I understand what's happening sorry

In response to: Re: SANE FORUMS - CODESIGN MAJOR REVIEW

Re: SANE FORUMS - CODESIGN MAJOR REVIEW

@MDT I don't either!

What is a codesign? @tyme

In response to: Re: SANE FORUMS - CODESIGN MAJOR REVIEW

Re: SANE FORUMS - CODESIGN MAJOR REVIEW

Great question.

Co-design is a way of working together; we want to improve the forums - how they work; what they offer and rather than SANE just making changes we want to partner with forum members on what changes you want to see.

Co-design is a structured way of doing that.

Here is a website that explains some more about co-design:

https://alivenetwork.com.au/

In response to: SANE FORUMS - CODESIGN MAJOR REVIEW

Re: SANE FORUMS - CODESIGN MAJOR REVIEW

Hi @tyme

It’s so lovely to hear from you - thank you so much for tagging me 💜

This sounds really interesting and I would love to be a part of these conversations 😊

Take care,

ShiningStar 💜

In response to: Re: SANE FORUMS - CODESIGN MAJOR REVIEW

Re: SANE FORUMS - CODESIGN MAJOR REVIEW

Count me in, @RachSANECEO .

@Historylover, don't think I saw your name tagged anywhere above. Just letting you know about this thread incase you missed it. 🙂

In response to: Re: SANE FORUMS - CODESIGN MAJOR REVIEW

Re: SANE FORUMS - CODESIGN MAJOR REVIEW

You're very thoughtful, @chibam, but I'm not interested. I think the forum is as good as it can be. Change isn't necessarily improvement. Too many cooks spoil the broth. 😊

In response to: Re: SANE FORUMS - CODESIGN MAJOR REVIEW

Re: SANE FORUMS - CODESIGN MAJOR REVIEW


@RachSANECEO wrote:
Great question.

Co-design is a way of working together; we want to improve the forums - how they work; what they offer and rather than SANE just making changes we want to partner with forum members on what changes you want to see.

Co-design is a structured way of doing that.

Here is a website that explains some more about co-design:

https://alivenetwork.com.au/

Thanks for explaining, @RachSANECEO 🙂

In response to: SANE FORUMS - CODESIGN MAJOR REVIEW

Re: SANE FORUMS - CODESIGN MAJOR REVIEW

The first question I have is why is the survey being formulated without member input first in what should be in it? @RachSANECEO If the syndication partner organisations are those being initially consulted then the survey itself will naturally be skewed towards their needs and therefore not necessarily relate to those of the forum members themselves. There is no point putting out a survey that does not correlate to the needs of the forum issues when members have not had that input.

This is a major issue with so many of the surveys, working groups/consultations that happen in the wider MH field. The latest 'consultation' by the National Mental Health Commission did the same - the results were pre-determined by the questions they asked and little or no scope was given to actually 'hear' what people were actually saying.

The first step in this co-design SHOULD be an open invitation to our (considerable) membership to bring up the issues they see/have with the forums AND THEN a comprehensive survey designed for all members to have the opportunity to complete.

This process should also not just be posted in the forums but sent out to all members in the form of a newsletter or email with the scope to submit questions an/or issues without it being on the open forum ...as not everyone is confident nor feels safe bringing some of those issues up on an open forum.

As for the scope for members to contribute and some be paid for their time - whilst I understand that is policy for SANE and most organisations now - it does also exclude others' voices when the threshold has been reached.

I am, of course, very vocal in my advocacy for member contributions in this field but am also disillusioned by previous such 'consultations' where there has been a lack of follow-up or indeed ongoing communication with and for the members. I do hope this is different but apprehensive about the actual input the community will have in such changes.

More than happy to continue the discussion, be involved and most importantly advocate for the members here that have collectively so much knowledge, insight and contributions to make.

In response to: Re: SANE FORUMS - CODESIGN MAJOR REVIEW

Re: SANE FORUMS - CODESIGN MAJOR REVIEW

Hiya @Zoe7

these are great questions.

current state of “draft survey” is a list of themes and possible questions that I’ve put together after reviewing past feedback and complaints and suggestions from members. They’ve definitely come from member feedback- next step I’m hoping will be form a group of forum members to look at the long list and help refine- ideally in a subgroup here in the forums but if not probably in some sort of similar online group space like we used for Audit.

It’s a little bit chicken and egg but my aim is certainly that the survey gets really rich insights into what people want and then a member group reviews that and helps determine what happens next.

actual process probably will be quite multi-tiered; but will stick to co-design principles (co-production is my goal).

we will also get all this out via EDM as you suggest; I wasn’t quite ready to put it all out on the weekend but another thread referenced it (because we have shared with some of the members who have given feedback recently that we were planning to undertake a process) and since it was starting to filter into the forums I thought better to share with all at this point. Hope that makes sense?

I also did post late last year about wanting to design a process and get member input but didn’t get a lot of responses. It’s a bit tricky to start these sorts of things when there hasn’t been much structural codesign governance group formation in the past so we are sort of trying to create groups to govern the creation of groups to develop codesign surveys….!!! Hope that makes some kind of sense-

can we count on you to be a codesigner?

cheers

Rachel

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