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Feedback for SANE

Unknown userMember07 Jan 2023, 6:06 am AEDT

Feedback for SANE

Your referral process is unacceptable. It's unnecessarily long and complicated. ALL I WANTED TO DO WAS TO CHECK MY ELIGIBILITY. But you make it impossible to do so online. DISGRACEFUL. In fact, the referral process was so bad that I rang Lifeline after completing your stupid, puerile questions. You clearly have no idea of how to interact with vulnerable people with severe mental health problems. You're a f**king disgrace and you ought to be ashamed of yourselves.

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In response to: Feedback for SANE

tymeModerator07 Jan 2023, 11:33 am AEDT

Re: Feedback for SANE

Hi @Former-Member ,

I'm sorry you experienced frustration when checking your eligibility. I believe you are referring to the Guided Service? https://www.sane.org/referral

To check you eligibility, click on 'Check your eligibility":

Next, if you are over 18, type in your postcode. If you are NOT eligible, you will see this screen:

If you ARE eligible, you will see this screen to proceed to "Register Now":

You are more than welcome to submit a formal complaint via https://www.sane.org/about-sane/policies/feedback-and-complaints-policy so that this can me taken up with management.

Once again, I'm sorry for the frustration this has caused.

Kindest, tyme

In response to: Re: Feedback for SANE

Unknown userMember07 Jan 2023, 2:46 pm AEDT

Re: Feedback for SANE

This forum is f**ked. I just typed out a long reply to you only to have it erased when the page did a f**king auto-refresh and everything was lost. A bunch of trained chimpanzees could design a better forum than SANE.

In response to: Re: Feedback for SANE

Unknown userMember07 Jan 2023, 2:48 pm AEDT

Re: Feedback for SANE

Btw, what you described is WRONG. The eligibility check does NOT pop up like that. A bunch of trained chimpanzees could design a better eligibility check than the half-wits at SANE.

In response to: Re: Feedback for SANE

Unknown userMember07 Jan 2023, 2:51 pm AEDT

Re: Feedback for SANE

Finally, I did lodge a complaint. IT WASN'T EVEN ACKNOWLEDGED. Disgusting. What an extremely cruel and insensitive way to treat a very vulnerable and sick person.

In response to: Re: Feedback for SANE

Unknown userMember07 Jan 2023, 2:54 pm AEDT

Re: Feedback for SANE

SANE have chosen to act in a thoughtless, appalling manner with total disregard for myself as a person or my circumstances.

In response to: Re: Feedback for SANE

tymeModerator07 Jan 2023, 2:58 pm AEDT

Re: Feedback for SANE

Perhaps it's a tech issue? You can try deleting cookies if that helps @Former-Member . It seems to be working for me and others who have successfully registered. This is the first we have heard it doesn't not work.

Sorry for your frustration. As I said, happy for you to direct your complaint via our feedback and complaints form.

Alternatively, you can email team@sane.org, and a moderator can step you through the process.

In response to: Re: Feedback for SANE

Unknown userMember07 Jan 2023, 3:04 pm AEDT

Re: Feedback for SANE

No, it's NOT a tech issue. I'm not stupid – it's the fault of SANE. It has nothing to do with clearing cookies. Stop trying to blame me and act as an apologist for SANE. And, as I already told you, I did submit a complaint which was ignored.

In response to: Re: Feedback for SANE

Unknown userMember07 Jan 2023, 3:08 pm AEDT

Re: Feedback for SANE

And I don't need or want a damn moderator to hold my hand and 'step me through the process'. I'M NOT STUPID SO CEASE TREATING ME AS SUCH. Due to the insensitive nature of your comments, I won't be replying further.

In response to: Re: Feedback for SANE

tymeModerator07 Jan 2023, 3:11 pm AEDT

Re: Feedback for SANE

No worries @Former-Member

In response to: Re: Feedback for SANE

BPDSurvivorSenior Contributor07 Jan 2023, 11:14 pm AEDT

Re: Feedback for SANE

Works fine on my end @Former-Member

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Aboriginal flag

Torres Strait Islander flag

Transgender flag

SANE acknowledges the Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past and present.

SANE values diversity. We are committed to providing a safe, culturally appropriate, and inclusive service for all people, regardless of their ethnicity, faith, disability, sexuality, or gender identity.