Unknown userMember
Why is chat never available
Hi,
I've had a few people suggest talking to someone through your chat option but it's never available
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Unknown userMember
Hi,
I've had a few people suggest talking to someone through your chat option but it's never available
In response to: Why is chat never available
Unknown userMember
Hi @Former-Member,
Thank you for bring this to our attention. This usually happens when the counsellors are all engaging with clients. We apologise that you haven't been able to connect with the Help Centre. I would like to encourage you to keep trying.
Kind regards,
tropicalsun
You’ll soon be able to use one secure login to access all SANE services.
For added security, members are now required to log in with their email address and password - member names are no longer supported for logging in.
If you had a Forums account before 19 May 2026 and haven’t set up your new login yet, you'll be prompted to set up your new secure login when you sign-in.
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