Hello @jamesle2015
I can read the frustration that you felt, a human emotion that most of us feel at some stage or another.
For myself, I find that my tolerance levels are always at their lowest when I am not in a good place myself.
In particular, in my case, if my anxiety levels are high.
I find myself apologising, trying to explain why and then feel worse for doing so.
I have a friend, diagnosed with Alzheimers Disease about a year ago, even though tests had been occurring for over 3 years.
Her moods were noticeable to me far earlier than that.
Alzheimers Disease is also an illness of the brain.
People with this condition can sometimes come across as ungrateful, short-tempered, greedy, spiteful, along with cheerful, kind, loving and caring.
I have noticed my friend always wants to give me fresh flowers from her garden. This I adore. For her it means so much as she spends most of her days when not going to appointments in her garden.
I take her shopping occasionally as well as out to lunch. Her and her husband come for dinner as well.
She tends to find it easier talking about garden.
I am wondering if your customer might have a troubled mind. Ageing can bring that also.
Focussing on 5cents might relate back to an earlier time in her life and be a way of showing you kindness.
Just a suggestion, we have no way of knowing.
Nevertheless recognising that you feel irritable is healthy as it is an emotion. How we react and deal with that is probably the best approach for future.
What do you think?
Sophia