Frustration 😭

Today I had two hours when my daughter went to a school friends house for a play-

this is LITERALLY the first time we have spent apart since school holidays broke out last year as she has been with me 100% sleeping in my bed at night & with me all day everyday- I am completely frazzled- as anyone w small kids would understand- I took the opportunity to call a mental health nurse support service- that has my case & background on file- I have set this up as I am going through a REALLY difficult time& have no support- this was an opportunity for me to speak freely w/out being interrupted by my daughter- the lady did not want to hear what I had to say she just wanted me to do mindfulness techniques & said before I call again I have to do the techniques & I should not call unless absolutely necessary as I am becoming dependant on them - I am so confused because every other time I have called they say "CALL ANYTIME I NEED" - they even tell me to call back if j need too-- what the hell - now I feel like j have been using the service wrong- because of what this lady said today- I'm so confused. Now I feel as if I can't call them when I need to- I REALLY needed someone to bounce my thoughts of & work through serious issues that are completely overwhemling me & this lady just wanted me to listen to & identify five sounds in the room& drink a glass of water really really slowly. Etc...Wth.. Now on top of everything that was stressing me out I am frustrated as hell & wasted my only break until school starts 😭