Hi everyone,
Welcome to the forums @Dogma! @destructive I haven't seen you around so apologies if you aren't new but I am going to say welcome regardless!
Online services are so varied and will have different capacities to support certain situations. Like all services it can take everyone a while to find something that is helpful and can be a subjective experience! Online chat connects you with counsellors to talk one on one and it is important for them to check if you are in crisis and if you need urgent support.
The online forum here is a peer support area. So as you will have noticed, the people replying to you are also people with their own experiences and are here to share, support and connect with one another.
It is very powerful to be heard by those that are also going through a tough time and give and recieve support from your peers. Perhaps this online style of support may suit you better than the online chat style? I hope you enjoy it 😊