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Update on email notification issue for members using Gmail

Unknown userMember31 July 2018, 12:37 pm AEST

Update on email notification issue for members using Gmail

Hi everyone 🌈

And a special mention to those who have reported delayed notifications with Gmail: @Mazarita@Former-Member

Our tech team have advised they have resolved the issue causing th delayed notifications for forum members using Gmail 🎉👏

Your notifications should now be working correctly.

Thanks to everyone for your patience as we worked through this issue. If there's somebody on the forums who you think would liek to be updated about this, please feel free to tag them in this thread too as I may have missed them.

If you continue to experience delayed notifications with Gmail, please do let us know.

Thanks everyone 🐼

37 replies

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In response to: Update on email notification issue for members using Gmail

CheerBearSenior Contributor31 July 2018, 12:59 pm AEST

Re: Update on email notification issue for members using Gmail

Thanks @Former-Member for letting us know (and to the tech team for resolving the issue).

Tagging @eth and @BlueBay who may be interested in this update too.

(Now jumping straight to settings to switch back to my gmail account!)

☺

In response to: Re: Update on email notification issue for members using Gmail

Unknown userMember31 July 2018, 1:05 pm AEST

Re: Update on email notification issue for members using Gmail

Thanks @CheerBear. Love your new avatar too 🦄

In response to: Re: Update on email notification issue for members using Gmail

MazaritaSenior Contributor31 July 2018, 2:44 pm AEST

Re: Update on email notification issue for members using Gmail

Thanks so much, @Former-Member. I thought I had noticed an improvement. Will let you know if there are any more delayed notifications. Will help a lot with live chat!

In response to: Re: Update on email notification issue for members using Gmail

BlueBaySenior Contributor31 July 2018, 3:09 pm AEST

Re: Update on email notification issue for members using Gmail

thanks @CheerBear 🙂

In response to: Re: Update on email notification issue for members using Gmail

CheerBearSenior Contributor07 Aug 2018, 10:06 am AEST

Re: Update on email notification issue for members using Gmail

Hi @Former-Member and @Former-Member. Gmail has been working really well for me since I switched back except for one little glitch in that tags won't come through email for me if an image is attached to a post. Not a big issue at all but I wanted to mention it.

Thanks for everything you do ☺

In response to: Re: Update on email notification issue for members using Gmail

Unknown userMember07 Aug 2018, 11:29 am AEST

Re: Update on email notification issue for members using Gmail

Great to hear notifications are working better for you in general @CheerBear 🌈 Thanks for your feedback about the images and tags too. We reckon that might be related to our moderation system. Images can take a bit longer to come through as they need to be approved separately so that might explain what's happening here. Do the notifications come through for you eventually?

In response to: Re: Update on email notification issue for members using Gmail

CheerBearSenior Contributor07 Aug 2018, 12:47 pm AEST

Re: Update on email notification issue for members using Gmail

Hi @Former-Member. The posts with images I am tagged in aren't delayed as email notifications, they don't come through at all. I thought it may have been only from certain members but I went through emails and could see I haven't received an email for a tag if the post included an image, from many members 🤔

In response to: Re: Update on email notification issue for members using Gmail

Unknown userMember07 Aug 2018, 1:06 pm AEST

Re: Update on email notification issue for members using Gmail

That is unusual @CheerBear. I've asked our tech team to have a look into it for you. In the meantime, they've asked me to check in with you to see whether you have notifications enabled for @mentions. You can find this out by having a look at your settings. Let us know how you go and I do hope we can resolve this for you very soon 🌻

In response to: Re: Update on email notification issue for members using Gmail

CheerBearSenior Contributor07 Aug 2018, 1:17 pm AEST

Re: Update on email notification issue for members using Gmail

I checked settings and have notifications for posts I'm @ mentioned in to notify me "immediately" via email and they work now the gmail glitch has been fixed, unless there's an image in the post @Former-Member.

Thanks heaps ☺

In response to: Re: Update on email notification issue for members using Gmail

Unknown userMember07 Aug 2018, 1:20 pm AEST

Re: Update on email notification issue for members using Gmail

Nice one. Thanks for double checking that for us @CheerBear. I'll get back to you as soon as I have a bit more information. Hope you enjoy your afternoon 😊

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Aboriginal flag

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SANE acknowledges the Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past and present.

SANE values diversity. We are committed to providing a safe, culturally appropriate, and inclusive service for all people, regardless of their ethnicity, faith, disability, sexuality, or gender identity.