Hi @WinterSun
I just re-read some of your earlier posts, good days and bad, theme remains the poor support from the system. Meds still being adjusted. Trying to cope with aggressive behaviour when the system won't step in.
I haven't had to deal with strong aggression. When things occasionally got weird or (once) extremely frightening, I'd back off and watch carefully from a distance... trying to avoid confrontation. Our CAT team (VIC) isn't available after 8pm so they're not an option at night. During the day, they may not arrive quickly so you're still on your own for a while. Calling the police or going to casualty are the remaining options. I know that hospitals isolate aggressive patients and, if they can't isolate the patient, the staff isolate themselves from the patient.
We were in the public system for 2+ years (Early Psychosis Treatment - EPT) then pushed out to the private system. @Former-Member is right, privacy regulations don't stop you providing information. I never phone and always send emails, or letters attached to emails. The EPT case worker was very responsive to emails and very helpful. The current private psych doesn't have a computer on his desk, so I email reception and attach a letter... and my son hates it when I do that. Having the information in writing means there's a trail, they can't say they didn't know.
We've switched private psychs already. The first one was good initially but he was just too busy and poorly organised. His appointment schedule was a mess and we'd sit in the waiting room for over an hour (watching people loudly murder each other on The Bold and the Beautiful... seriously... that waiting room made me so anxious). The psych would then rush the appointment trying to catch up lost time. Despite this, he was responsive to emails and, in a crisis, made time to see my son the next day. Current psych is a completely different person; always on time, very knowledgeable, has a plan in mind regarding meds but he doesn't email.
@WinterSun I understand that "want to give up" feeling. But it's not a good option, especially when the system is strained and disfunctional. Push them and work with them are better options. I hope your situation improves soon.