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Something’s not right

thanks for nothing

Ocean-BlueContributor

thanks for nothing

I called the helpline. I spilled my guts and then .....nothing. The call was still active on my end, moving through 30 minutes, 31 minutes, 32 minutes. Nothing.

Thanks a lot.

3 replies

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In response to: thanks for nothing

tymeModerator

Re: thanks for nothing

Hey @Ocean-Blue , are you referring to the SANE helpline?

If so, I'm so sorry to hear this has happened. Was it around the 8pm mark?

Happy for you to provide feedback at https://www.sane.org/about-sane/policies/feedback-and-complaints-policy

That's the last thing we want happening...

In response to: Re: thanks for nothing

Ocean-BlueContributor

Re: thanks for nothing

It was between 7.30 and 8.oo

In response to: Re: thanks for nothing

tymeModerator

Re: thanks for nothing

Thanks for getting back to us. I'm so sorry this has happened. @Ocean-Blue .

When you feel able, I hope you can submit the feedback via the feedback link above. I will also pass this on to the team leader. However, due to the anonymous nature of these forums, it's difficult to determine who the caller was e.g. the number etc.

Hence, I hope you can submit that feedback.

Thank you for reaching out. It is not easy, especially after a difficult day.

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Back to top
SANE logo
Australian Commission on Safety and Quality in Health Care NSQDMH Accreditation logo

Help us push aside the stigma and discrimination surrounding complex mental health and change the way people talk about, and care for, mental illness.

Donate Now
Aboriginal flag
Torres Strait Islander flag
LGBT flag
Transgender flag

SANE acknowledges the Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past and present.

SANE values diversity. We are committed to providing a safe, culturally appropriate, and inclusive service for all people, regardless of their ethnicity, faith, disability, sexuality, or gender identity.

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