You're valid. Very valid. So valid. And, you've going through a lot. Also, we love you. This is an important problem and I'm glad you bought it up.
It's definitely something that I think about. Or more in general, I find myself wondering where risk aversion becomes risky. Both organisationally and in a personal way. It's tricky for me to choose guiding principles. I love taking risks but I also hate doing harm.
The other day @Former-Member was talking about a help line that has policy to hang up on people that are crying. I'm super-curious about what's going on there. From what little I know, it sounds like a policy risking more harm than good. I don't see how you could meet duty of care with such a policy. I'm withholding my judgment pending more info, but feels like these are the issues.
Honestly, as someone who's looking to professionally involved in the support sector again, the possibility of not getting things right either by personal fault or policy fault gives me mucho concerns on my tiny little brain.
I'm still working out a lot of my stance on these things. It's good to hear your concerns because I'm invested in finding ways to out on the right side of these things as much as I possibly can. From what I can tell it's high priority for a bunch of us.
What would you like to see change in this forums and other groups approach truly, optimally effective, totally inclusive, safe-space-systems? Same question to everyone. I think it's an area where you can look at best practice and then aim even higher.